استفسر
الأسئلة الشائعة
نجاوبك على جميع تساؤلاتك!
1. How do I browse and buy products on Erth?
You can browse all products through the website’s categories, then add the item you want to your cart and complete your purchase in just a few simple steps on the checkout page.
2. What payment methods are available?
We offer several secure payment methods, including cash on delivery and online payments via credit cards or digital wallets (depending on availability in your country).
3. How long does it take for my order to be delivered?
Delivery usually takes between 2 to 7 business days. The duration may vary slightly depending on your location.
4. Is there a return or exchange policy? What are the conditions?
Yes, you can return or exchange a product within 14 days of receiving it, provided it’s in its original condition, unused, and accompanied by the invoice.
5. How can I participate in an event or purchase a ticket?
You can visit the Events page, choose the event you wish to attend, and follow the registration steps or purchase your ticket directly from the event page.
6. Do I need a personal account to access the content or events?
You don’t need an account to browse the website, but you may be required to create one when making a purchase or registering for certain events.
7. Does the website support multiple languages? How can I change the language?
Yes, the website supports Arabic, English, and Turkish. You can easily change the language using the language selector button on the site.
8. Are the products authentic and guaranteed in quality?
All products displayed on Erth are authentic and quality-guaranteed, carefully selected to provide the best standards for our customers.
9. How can I contact the support or sales team?
You can contact us through the “Contact Us” page or via email.
10. Is the website secure? How is my personal information protected?
Yes, the website is secured with an SSL certificate, and we adhere to a privacy policy that protects your personal information and ensures it is not shared with any third party.
12. Can I use coupons or discounts? How?
Yes, you can enter the discount code in the designated field on the checkout page to apply it to your order.
13. Is the blog free to read, or does it require a subscription?
The blog is completely free, and you can browse and read all articles without the need for a subscription.
14. How can I stay updated on upcoming events?
You can regularly check the “Events” page or subscribe to our newsletter to receive the latest news and event updates as soon as they are announced.